Returns & Refunds

Last updated: July 21, 2026

30-Day Return Policy

We want you to love your Midea PortaSplit. If you’re not satisfied for any reason, you may return it within 30 days of delivery for a full refund or replacement.

Conditions

  • The unit must be in new, resalable condition with all original packaging, accessories, and manuals.
  • The window kit and hose must be included in the return.
  • Products showing signs of excessive wear, physical damage, or missing parts may be subject to a restocking fee of up to 20%.

How to Initiate a Return

  1. Email us at [email protected] with your order number and reason for return.
  2. We will provide a prepaid UPS return shipping label within 1 business day.
  3. Pack the unit securely in its original box with all accessories.
  4. Drop off the package at any UPS location and keep the receipt.

Refund Processing

  • Refunds are issued to the original payment method within 5 business days of us receiving and inspecting the return.
  • Original shipping charges are non-refundable (return shipping is free).
  • You will receive an email confirmation once the refund is processed.

Exceptions

  • Customs duties or taxes for international shipments (not applicable for US domestic orders).
  • Items purchased from third-party retailers — contact the original seller.
  • Products damaged due to misuse, improper installation, or neglect.

Defective or Damaged Items

If your unit arrives damaged or develops a defect within 30 days, contact us immediately at [email protected]. We will arrange a replacement or full refund, including return shipping costs. After 30 days, the 2-year warranty applies.

Contact

Returns Department
Molye LLC
1209 Mountain Rd PL NE
Albuquerque, NM 87110
Email: [email protected]