Frequently Asked Questions

The PortaSplit is a portable split air conditioner with a condenser unit connected to a slim hose that hangs out a window. No permanent installation is needed — just plug it in, connect the hose, and start cooling. The system can be moved from room to room in minutes.

You can install it yourself in under 10 minutes. The package includes a window sealing kit that adapts to most vertical and horizontal window types. No tools or technical skills required.

The Midea PortaSplit 12,000 BTU covers up to 550 sq. ft. (approx. 50 m²), making it suitable for living rooms, bedrooms, home offices, studios, or RVs.

The included window kit fits sliding, casement, and most standard horizontal and vertical windows up to 48 inches wide. For non-standard windows, the hose can be routed through a wall sleeve (not included).

Yes — free UPS shipping to all 50 US states + DC. Delivery takes 5–7 business days. We ship from our US warehouse in California.

30-day hassle-free returns. If you're not satisfied, contact us for a prepaid return label. The unit must be in new condition with all original packaging. Refunds are processed within 5 business days of receiving the return.

Yes — 2-year limited manufacturer's warranty covering defects in materials and workmanship. Cooling performance issues are covered; damage from improper installation or misuse is not.

Yes! The PortaSplit is a 4-in-1 system: cooling, heating, dehumidifier, and fan mode. Heating works efficiently down to 41°F (5°C) ambient temperature.

Yes — it has an Energy Efficiency Ratio (EER) of 7.5 and uses R32 refrigerant, which has a lower global warming potential than traditional R410A. Estimated monthly electricity cost: $30–60 for continuous cooling (varies by usage and local rates).

The indoor unit operates at 44 dB on low (quieter than a library) and 54 dB on high (comparable to a quiet conversation). The outdoor unit is designed to sit outside the window, minimizing indoor noise.