Returns Policy

1. EU Right of Withdrawal

Under EU consumer protection law (Directive 2011/83/EU), you have the right to withdraw from your purchase within 14 days of receiving the product without giving any reason.

2. How to Return

How to return:

1. Contact us at [email protected] within 14 days of delivery
2. We will provide you with return instructions
3. Ship the product back in its original packaging
4. Refund will be processed within 14 days of receiving the returned item

3. Return Shipping Costs

Return shipping costs are the buyer's responsibility unless the product is defective or incorrect. We recommend using a tracked shipping method.

4. Product Condition

Products must be returned in their original condition, unused, with all accessories and packaging. We reserve the right to reduce the refund value if the product shows signs of use beyond what is necessary to establish its nature and functioning.

5. Defective Products

If you receive a defective or damaged product, contact us immediately at [email protected]. We will arrange a free return and full refund or replacement.

6. Refund Method

Refunds are processed to the original payment method via Stripe. Processing time is typically 5–10 business days after we receive the returned item.

7. Manufacturer Warranty

Beyond the 14-day withdrawal period, products are covered by a 2-year manufacturer warranty against manufacturing defects. Contact [email protected] for warranty claims.

8. Contact

For all return-related inquiries: [email protected]